Our refund & return policy:

We want our customers to be fully satisfied with their purchases from Between Realms Games. If, for any reason, you are not satisfied with your purchase, we offer a 30-day refund and returns policy from the day of delivery.

To be eligible for a refund or return, the item must be unused, in the same condition as it was received, and in the original packaging. Additionally, the item must be returned within the 30-day period.

Please note that the cost of return shipping will be paid by the customer. We recommend using a tracked and insured shipping method to ensure that the item is received in good condition. We are not responsible for any items lost or damaged during the return shipping process.

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If the item meets the eligibility requirements for a refund, we will issue a refund to your original payment method within 7 business days.

If you received a defective or damaged item, please contact us immediately at betweenrealmsgames@gmail.com to arrange for a return and refund.

Please note that we do not offer exchanges for items. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us at betweenrealmsgames@gmail.com.

At Between Realms Games, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, and disclose personal information collected through our website and in our physical stores. By accessing our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

Collection of Personal Information

We collect personal information such as your name, address, phone number, email address, and payment information when you make a purchase on our website or in our stores. We also collect information about your computer or mobile device, such as your IP address and browser type, when you visit our website.

Use of Personal Information

We use your personal information to fulfil your orders, process payments, communicate with you about your orders and improve our products and services. We may also use your personal information to send you marketing communications about our products and services, but you can opt out of these communications at any time.

Disclosure of Personal Information

We may share your personal information with third-party service providers who assist us with processing payments, delivering orders, and improving our website and services. We may also share your personal information with law enforcement or government authorities if required by law.

Protection of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption and other security technologies to protect your payment information.

Cookies

We use cookies to improve your experience on our website and to collect information about how you use our website. You can disable cookies in your browser settings, but this may affect your ability to use certain features on our website.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this policy, we will notify you by email or by posting a notice on our website.

If you have any questions or concerns about this Privacy Policy, please contact us at betweenrealmsgames@gmail.com.

Welcome to Between Realms Games, an online store based in the UK. By using our website and placing orders on it, you agree to the following terms and conditions:

1. Contract Formation

1.1. The order you place on our website constitutes an offer to buy our products. We reserve the right to accept or reject any orders in our sole discretion.

1.2. Once you place an order on our website, you will receive an order confirmation email from us. This email does not constitute acceptance of your order.

1.3. The contract between you and us will only be formed when we dispatch the products to you.

2. Prices and Payment

2.1. All prices on our website are quoted in British Pounds Sterling (GBP) and include VAT where applicable.

2.2. We reserve the right to change the prices of our products at any time without prior notice.

2.3. Payment for the products and delivery charges can be made using the payment methods indicated on our website.

3. Delivery

3.1. We will deliver the products to the address you specify when placing your order.

3.2. We will make every effort to deliver the products within the estimated delivery time, but this is not guaranteed.

3.3. Risk of loss or damage to the products passes to you upon delivery.

4. Returns and Refunds

4.1. If you are not satisfied with your purchase, you may return the products to us within 30 days of the date of delivery for a refund.

4.2. The cost of returning the products is your responsibility unless the products are faulty or not as described.

4.3. To return the products, please contact us first and we will provide you with instructions on how to return the products.

4.4. Once we receive the returned products, we will issue a refund to the original payment method used for the purchase.

5. Warranty and Liability

5.1. All products sold on our website come with a manufacturer’s warranty, where applicable.

5.2. We will not be liable for any indirect, special, or consequential damages arising from the use of our products, except where such liability cannot be excluded by law.

5.3. Our liability for any direct damages arising from the use of our products shall be limited to the purchase price of the products.

6. Intellectual Property

6.1. All intellectual property rights in our website and its contents belong to us or our licensors.

6.2. You may not copy, reproduce, modify, or distribute any part of our website without our prior written consent.

7. Governing Law and Jurisdiction

7.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

7.2. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for choosing Between Realms Games!